Simply the best

 

SHIPPING 

Do you ship internationally?

Currently we only ship within the Republic of South Africa.

For your convenience several delivery options are offered. Selecting the best option depends on where you reside (physical delivery address specified on your order):-

1) Metro areas: if you work/reside in a metro city or town, we recommend selecting ‘metro courier’ as both the fastest and most cost effective delivery option. This service is Door to Door courier, countrywide. Deliveries are Monday – Friday 08h00 – 17h00 (excluding public holidays). Due to the above work addresses are most commonly used.

2) Rural Areas: if you reside within a rural areawe recommend selecting ‘Postnet to Postnet’ as the most cost effective delivery option. 

The majority of our products are dispatched via National Satchels Bags. Within 24hrs of order ‘payment received’ confirmation you will receive an automated email containing all relevant delivery details and tracking number.

How long does shipping take? 

We ship from within Gauteng which has an average of 2-3 days delivery, while Cape Town is 4-5 days

RETURNS

What is your returns policy? 

In the event that you would like to return any item please use Postnet. From your nearest Postnet or any branch country wide request the standard Postnet to Postnet service and return to us as follows:-Postnet Branch: Waterkloof Ridge, Pretoria. 

Att: Henrac Tech

Cell: 060 319 2282 

Once received at the above branch, Postnet will inform us via an SMS that your parcel has arrived. We collect three times a week. Once received by us,  your order status will be changed to ‘returned’. 

Please note that parcels are collected on Tuesdays and Thursdays 

Please insure that your correct contact details are filled out on the parcel so that we may be in contact.

 

WARRANTY

What are your warranty terms & conditions?

We offer a 3 Month Warranty on our products excluding smart watches which attract a 14 Day warranty.  If you experience issues with your product, please contact us to see if we can help you fix the issue first, if we cannot fix the issue, we will exchange your product. This does not include any items that have water damage (Besides water proof products) or any physical damage caused by the purchaser. .

IMPORTANT! Warranty void: 

If goods are not in original packaging and complete with all original components

If goods show signs of damage due to abusive usage

If goods show signs of physical alteration

If goods show signs of physical damage

If goods show signs of tampering

If  signs of Power Spike damage

If signs of water damage (Besides on waterproof products)

REFUNDS

Henrac Technology offers a 7 Day Money Back Guarantee on all of our products. If you are not satisfied with your purchase, contact us and we will assist with your return. Once the product has been returned we will be able to initiate your refund 

Return shipping costs for items returned for a refund within 7 days are paid for by the customer. 

  • Items returned to us after the 7 day window will not be refunded. We are not liable to refund the shipping costs to return the product after the first 7 days.

  • Return shipping costs for items which fall under the waranty period, are paid for by the customer. 

  • Refunds will be processed within 72 hours from date of receipt. This is to allow for a 48 hours technical assessment period. 

  • You (the customer), will be liable for a handling fee in the event where goods have been returned and a refund needs to be issued. 

  • We are not responsible for any lost items that are sent back with returned units. 

IMPORTANT: all refunds attract a 10% handling fee. 

INVOICING

I did not recieve an invoice after providing proof of an offline payment ? 

Presently our web platform does not support sending an automated invoice for payments made ‘offline’ via a Internet Banking transfer or Bank Deposit. Invoices will be provided upon email request. Online purchases via FastPay receive an atomated invoice sent to your email address specified.

Will I be charged for Taxes?

VAT (Value Added Tax) of 15% is included in all displayed pricing. When requesting an invoice please indicate if you would like the ‘VAT Included’ value to be displayed as our web platform does presently not support this function.